Scorpios Bodrum is looking for a Front Desk Supervisor to join our team.

Responsibilities:

• Liaise with hotel management executives to obtain KPIs and targets for the front desk and ensure all team members are fully aware of the objectives.
• Manage the rotas for the reception team members and always ensure adequate cover.
• Ensure that the process for booking guests is followed.
• Make suggestions on how best to improve the booking system or other systems to streamline processes.
• Implement and develop plans and strategies to ensure that all team members work consistently and follow procedures.
• Develop performance review plans for the reception team and use them to reward excellent work or address any team issues.
• Provide reports to hotel management on the performance of the reception desk.
• Provide cover when required to ensure the desk is manned at all times.
• Hold the master key for all rooms in the hotel and ensure it is not given out.
• Take reservations either over the phone or via the online booking system.
• Ensure that all team members are appropriately trained on health and safety and follow it within their working environment.